Authors: Esnairah Rascal Marohom21
1College of Public Affairs, Public Administration Department, MSU Buug Campus, Buug, Zamboanga Sibugay, Philippines
Email: 1esnairah.rascal@msubuug.edu.ph
ABSTRACT
This study aimed to find out the perception of the respondents on the communication protocol of Mindanao State University, Buug, and how the present
communication protocol of the university affects the job satisfaction and sense of value of the employees. The study was conducted among employees
with designated positions such as deans, college secretaries, department coordinators, and heads of offices who were the respondents to the
survey questionnaire. An adapted but modified questionnaire was devised to quantify the strengths and weaknesses of the communication activities in
school. The data was analyzed using basic statistical tools: frequency counts, percentages, and mean. The study found that the majority of the respondents
responded negatively. Most of them are dissatisfied with the organizational communication protocol of Mindanao State University. The variable with the
lowest mean (2.71) was effective communication. Employees are not conscious of the communication channeling. Most communications are oral. Written
communications are rare, and these communications do not follow protocol. On the effects of communication protocol on the employees’ feelings and
sense of value, the lowest mean, 2.32, was the way communication is carried out at work. In general, they are not happy. The researcher recommends that
all heads of offices develop effective communication strategies to provide frequent pertinent information and create avenues for suggestions, opinions, and
feedback from employees. Further, the employees holding top management positions need to understand the significance of proper communication protocol.
Keywords: organizational communication protocol, perception, employees, job satisfaction, sense of value