Author: Jennifer V. Castillano1
1College of Arts and Sciences, Mindanao State University-Buug, Datu Panas, Buug, Zamboanga Sibugay
Email: jennifer.castillano@msubuug.edu.ph
ABSTRACT
The study investigates the grievance settlement process for poor interpersonal relationships at Mindanao State University – Buug (MSU-Buug),
aligning it with Civil Service Commission Memorandum Circular No. 02, S. 2001. Employing a mixed-methods approach, the research utilizes case
study and process-tracing methods to analyze seven grievance cases. Findings reveal a dual approach to settlement involving ad hoc committees and
senior officials, influenced by cultural norms, particularly among Maranao parties. Procedures vary widely, from extensive dialogues to expedited
resolutions, often achieving superficial outcomes to prevent escalation. Significant shortcomings include low awareness of established policies
among committee members and aggrieved parties, contributing to procedural inconsistencies. While strengths include prompt action and flexibility,
weaknesses in policy adherence hinder effectiveness, failing to foster harmony and productivity among the parties. The study emphasizes the need for
policy awareness campaigns and procedural standardization to enhance grievance handling efficacy and organizational justice at MSU-Buug. Future
research should further explore these dynamics to refine conflict resolution strategies and promote a supportive workplace environment.
Keywords: settlement practices; grievance machinery; public sector